Shipping and Returns
What types of delivery options are possible?
All deliveries will be delivered to either a home address via Evri (UK & NI) or DPD (ROI) or a pick up point (UK & NI only), these can be selected at checkout.
Please note, we are unable to offer next-day delivery service on any orders and L’Oréal will only ship inside the UK and Ireland.
Why isn’t pick up points available for ROI?
Unfortunately this isn’t a service currently available from the warehouse with the service provider in Ireland but this is something that is being investigated.
When should I expect to receive my order?
We endeavour to deliver all orders within 5 days of your order being placed. These lead times may be extended in periods of high volumes. Please wait at least 5 days before you contact Consumer Care.
Once your order has been picked, you will receive a confirmation email.
Our delivery providers Evri & DPD will update you on the progress of your order delivery by email.
How do I update my address?
It is not a requirement to save your address to your account. You can simply enter your address on the checkout page.
However, if you'd prefer to save your address for future orders please follow the below the steps:
- Log into the Staff Shop website.
- Navigate to 'My Account' section,
- Navigate to the section 'Address Book',
- 4. Please add in a correct address for both shipping and billing - (subject to applicable shipping restrictions as defined in the Staff Shop Terms and Conditions of Sale),,
Am I charged for delivery?
Delivery is free for all orders over £30/€30. There is a charge of £5.75/€5.75 for home deliveries and £3.75 to pick up points (UK & NI only) for orders under this value.
My parcel was damaged, and the products cannot be used. Will they be replaced?
It will not be possible to replace the items, so a refund will be given instead, allowing you to place a new order.
For any questions on your damaged order, please contact us via the Contact Us form and include your full name, relevant order reference or number, as well as the details of your damaged product(s).
What do I do if I am missing products?
For any questions on your missing products from your order, please contact us via the Contact Us form and include your full name, relevant order reference or number, as well as the details of the product(s) missing.
I have changed my mind. Can I return the products?
You will have to cover the shipping costs associated with the return of these goods.
Please contact us via the Contact Us form for assistance.
Can your delivery packaging be recycled?
We will use cardboard boxes and recyclable void fill to pack these goods.
Because of the fact the orders are often fragile, large, or heavy and shipped all over the UK and Ireland we need to use robust packaging to ensure the products arrive to customers in the best possible condition.
