Terms & Conditions
TERMS & CONDITIONS
L’OREAL (UK) LIMITED STAFF SHOP TERMS AND CONDITIONS
Welcome to the L’Oréal Staff Shop website.
This website is dedicated to the sale of selected L’Oréal (UK) Limited CPD, LUX, LDB and PPD products at discounted prices to L’Oréal (UK) Limited staff.
Your use of this website is subject to these Terms and Conditions, so please ensure that you have read them to make sure that you understand them, before ordering any products from our shop. We change these terms from time to time so please make sure that you check them periodically to see if there have been any changes.
ELIGIBILITY, PURCHASING LIMITS AND DELIVERY
The website can be used by the following members of L’Oréal (UK) Limited staff who work in the UK and Ireland:
|
Employee Group |
Annual Limit |
Limit per order |
Order Frequency |
Delivery |
|
L'Oréal Gateway Central |
£2,000 |
£500 |
Unlimited |
To office |
|
L'Oréal Distribution Centers |
£2,000 |
£500 |
Unlimited |
To DC |
|
L'Oréal Wales |
£2,000 |
£500 |
Unlimited |
To home address |
|
L'Oréal Dublin |
€ 2,319 |
€ 500 |
Unlimited |
To home address |
|
L'Oréal Field Force GB |
£2,000 |
£500 |
Unlimited |
To home address |
|
L'Oréal Field Force IE |
€ 2,319 |
€ 500 |
Unlimited |
To home address |
|
L'Oréal Beauty Advisors GB |
£2,000 |
£500 |
Unlimited |
To home address |
|
L'Oréal Beauty Advisors IE |
€ 2,319 |
€ 500 |
Unlimited |
To home address |
|
L'Oréal Fixed Term Contracts |
£1,000 |
£500 |
Unlimited |
To office |
|
L'Oréal Retirees GB |
£2,000 |
£500 |
Unlimited |
To home address |
|
L'Oréal Retirees IE |
€ 2,319 |
£500 |
Unlimited |
To home address |
|
L'Oréal Apprentices |
£2,000 |
£500 |
Unlimited |
To office |
|
L'Oréal Interns |
£2,000 |
£500 |
Unlimited |
To office |
|
L'Oréal Graduates |
£2,000 |
£500 |
Unlimited |
To office |
|
L'Oréal Parental leave |
Limited based on original Employee Group |
To home address |
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*New employees to the business do not receive the maximum annual limit for their Employee Group, but instead are granted an annual limit that is prorated for the first calendar year of their employment. By way of example, an employee in the L'Oréal Gateway Central Employee Group that commences work on 15 February will receive an annual limit of £1,833.33 (£2,000 / 12 months in calendar year x 11 months of employment); and an employee in the L'Oréal Gateway Central Employee Group that commences work on 15 December will receive an annual limit of £181.82 (£2,000 / 12 months in calendar year x 1 month of employment). From an employee’s second calendar year of employment, they will receive the maximum annual limit for their Employee Group.
In addition to the employee groups shown above, some temporary employees who work on our sites for a period of over 12 months may be eligible to use this website. If you are unsure whether you are entitled to use the website, please speak to the HR (Human Resources) Compensation and Benefits team.
PRODUCTS
We offer a selection of discounted CPD, LUXE, LDB and PPD products. The discount is up to 60% off the RRP. The range of products offered is at our discretion. At times, certain Products advertised for sale may be out of stock. We endeavour to make products available for sale as soon as possible following a stock availability issue.
The images of the products on our website are for illustrative purposes only. Products purchased may vary slightly from images on our Shop. The packaging of the products may vary from that shown on images on our website.
Some Products may be available on the Shop website that have minor defects. In these cases, the product will be clearly identified with “I’m not perfect” product badge. The product description will also contain full detail about the potential defect on the product.
If you would like to make suggestions on new products, ranges, or brand that we could add to our offering on staff shop, please email us at [email protected]. We will endeavour to offer a wide selection of products that appeal to a wide range of our employees.
ALLOWED USE
The products are only for the personal use of qualifying staff and their direct family or friends. The resale of products is strictly prohibited. We reserve the right to remove this benefit at any time if we have reasonable grounds to believe that any employee is breaching these Terms and reserve the right to take disciplinary action.
ORDER RESTRICTIONS
Five identical items may be ordered in each transaction, except in some exceptional cases where we may limit the purchase of identical items further. Please pay attention to any comments marked in bold in the description section of listed products, as these comments will clearly outline any restrictions.
DELIVERY
We will deliver any purchased products to your work address or home address as indicated in the table above. Deliveries will be made to the UK and Ireland only. Where a charge is applicable for delivery, the amount will be communicated to you before you finalise the order and you will be prompted to pay for delivery at the checkout screen.
If purchased products are to be delivered to your home address, you are responsible for ensuring that the delivery address is correct and accurate (including, without limitation, the relevant apartment number and telephone contact number). We are not liable for any additional cost or delay as a result of an incorrect or inaccurate address being provided by you.
All orders placed will be dispatched within 5 working days. Gateway Central employee’s orders are dispatched on Thursdays, for delivery to the post room on the following day. All other customer orders are dispatched daily, for delivery the following day with respect to our dispatch lead time of 5 working days from the date of purchase. We will endeavour to dispatch all customer orders at the earliest opportunity. Often this will be within a few working days, however in busy periods (Christmas & Black Friday especially) delivery time is likely to be delayed.
If purchased products are to be delivered to your home address, a tracking number will be provided in the confirmation email sent to you by us following completion of your order. You can track your order on the DPD portal DPD tracking link with that tracking number. If you experience any issues with your delivery, please contact us via the ‘Contact us’ form.
SHOP ALLOCATION ALLOWANCE
Shop allocation allowance to the value of £6 / €7 per month is issued to certain categories of permanent employees. This allowance is not transferable. All qualifying accounts will be automatically credited every month. The maximum allowance limit is £72.00 / €84.00 per year. If your account reaches the maximum limit, you will not accrue any further allowance during the monthly allocations until you spend your accrued allowance. Any monthly allocations not accrued due to the limit being reached are not able to be manually added. Any allowance credit will automatically be used as the first source of payment when making an order; once any allowance credit has been exhausted, you will need to pay the balance in cash as specified in the Prices and Payment section below.
If you are not receiving an allowance and think that you may be entitled to it, please contact the Compensation and Benefits team.
PRICES & PAYMENT
The prices of the products are given in pounds sterling and euros. The price of a product includes VAT (Value Added Tax) at the applicable rate chargeable in the UK and Ireland.
Payment must be made by the employee making the purchase and not by anybody else.
To make a purchase, add any products that you wish to purchase into the shopping basket.
You may at any time:
1. obtain a summary of the products you have selected or modify your order, by clicking on the button "My Cart", which is accessible on the top right of each page;
2. continue to select products by clicking on "Continue Shopping"; and
3. complete your selection of products and order them by clicking on "Go to my cart". After you have finished your selection, click on 'Checkout' and you will be asked for the following information to be able to complete the order:
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- Your full name
- Your billing address.
- Your delivery address; and
- If you are paying for your product, credit card details (the card number, its expiry date, your name as it appears on the card and the 3-digit security code on the reverse).
Once you have identified yourself in the ‘Secure Payment’ stage, before clicking ‘Pay Now,’ an order summary appears on screen, which summarises: the names, quantities and prices of the products selected by you, the order total, payment arrangements, your details, the delivery address for the products and the billing address.
We accept AMEX, Visa, and MasterCard. We do not charge for any item until it is ready to ship. Please make a note of your order number for reference. Credit Card details are processed online by a secure payment gateway provided by Adyen. More information about how Adyen processes your data for payment purposes is detailed below in the Data Protection section.
We reserve the right to refuse all orders if the limits stated above are exceeded, if there is an existing dispute with you, in the event of total or partial failure by you to pay for that order or a previous order or if credit/debit card payment authorisation is refused by the banking organisations.
When you click the “Pay Now” button, you are placing an irrevocable order for the purchase of the ordered products in your basket.
REFUNDS, ERRORS, AND MISTAKES
Upon receiving or collecting your order you should check all items against the order receipt included within your order/package. Should there be an issue with your order, such as you are being sent the wrong products or products which are in some way faulty, then you will need to refer to the Order Confirmation.
If you have made a mistake on your order and cannot correct it in the shopping basket, please contact us for assistance. Please contact us via email at [email protected]
If you have not received your delivery, received the wrong product, received a product that is damaged, broken, or faulty in some way, please contact us and we will refund as soon as possible. We unfortunately are unable to offer replacement products. Please provide us with evidence of the incorrect, damaged, broken, or faulty product (as applicable) when contacting us.
DATA PROTECTION AND COOKIES
We will use your personal data (such as your contact details, payment information, and order history) to process your orders, including for payment and delivery.
We will disclose your information to our trusted third parties where necessary to fulfil your order, including our third-party payment provider. The payment provider will use your information in relation to your payment and for fraud prevention and detection purposes. You can find out more about how we use your personal data in our privacy policy here https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/.
We may also store information about you by using cookies. Cookies are used on the Shop to administer the Shop, improve its functionality, and perform analytics. You can turn off cookies within your browser. For instructions on how to do this in your browser, visit www.aboutcookies.org. Note that if you turn off all cookies, you will be unable to place orders or benefit from the other features that use cookies.
CONTACT US
Our Contact details:
L'Oreal MyShop
Unit 2 Fraser Place
Trafford Park
Manchester
M17 1ED
United Kingdom
Email: [email protected]
Copyright © L’Oréal 2023
